*All refunds will be subject to the discretion of Lowe’s.
If you are returning an item purchased with your Lowe’s PreLoad card, the refund-amount will be reflected back onto your Lowe’s PreLoad card within 24hrs - 7 days.
Your statement credit will also be adjusted to reflect the refunded amount, and you will not receive the 5% credit on the returned item(s).
If you used your barcode to make the purchase, the refund amount will be reflected back onto your Lowe’s PreLoad card. (which is connected to your barcode/s) You will need to have your physical-plastic card on-hand for the return.