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Magda W.

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Latest activity by Magda W.
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    Magda W. created an article,

    My Credit/Debit card load is declining

    Here are a few reasons your Credit or Debit card may decline:  The billing address on your credit/debit card does not match the address tied to your Lowe's PreLoad account (addresses will need to...

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    Magda W. created an article,

    My account and/or card is suspended

    There are a few reasons why your account may be suspended:   If you have had up to five sequential failed attempts funding with your Credit/Debit card, your account and card(s) on the account will...

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    Magda W. created an article,

    I have not received my Lowe’s PreLoad card yet

    Your Lowe’s PreLoad card can take 8-10 business days from the day your account was fully approved and activated to arrive at the business address on file. If it has been past this timeframe, pleas...

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    Magda W. created an article,

    I do not see my transferred funds

    The funding event was successful but the balance in my company vault was not updated:   If you have successfully transferred funds from your bank or Credit/Debit card to your Company Vault, but do ...

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    Magda W. created an article,

    Can I change an employee's status?

    If you would like to change the status of an employee to an Administrator or an Administrator to an employee, please notify support. *If you would like someone to be changed to an Administrator, a ...

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    Magda W. created an article,

    Where and How can I use the PreLoad Card?

    Where Can I use my Lowe's PreLoad card? The Lowe's PreLoad Discover card is accepted at all USA Lowe's stores and online at lowes.com. Each time you use your PreLoad card, the transaction will be ...

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    Magda W. created an article,

    Returns on Lowe’s PreLoad

      *All refunds will be subject to the discretion of Lowe’s.   If you are returning an item purchased with your Lowe’s PreLoad card, the refund-amount will be reflected back onto your Lowe’s PreLoa...

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    Magda W. created an article,

    How do I get my 5% back on purchases?

    All Lowe’s PreLoad accounts will earn a 5% statement credit on all purchases made at participating Lowe's stores and online at Lowes.com or LowesForPros.com.   The 5% statement credit will be appli...

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    Magda W. created an article,

    Can I use my Lowe's PreLoad card online?

    Yes, you can use your Lowe's PreLoad card online, exclusively at Lowes.com or LowesForPros.com.   PRO TIP: *Please note that you will need to input your company's business address (provided during ...

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    Magda W. created an article,

    What is the Automatic Reload function? How do I set it up?

    Instead of manually initiating a bank transfer each time to fund your account, Administrators will be able to enable the Auto-Reload feature to automatically initiate an ACH once a threshold balanc...